The process was all very well organized and made things very simple for me. Information was sent to me before the appointment, calls/emails/texts were sent as reminders, specific details like address/phone/directions were given so preparation was easy. Check in and my appointment were on time. Dr. Johnson spent time listening to me and then asking pertinent questions. He explained in terms I could understand and showed me areas of concern on my MRI and x-ray. He gave me different scenarios and came up with a plan of action. I was very comfortable knowing we had discussed all options and he was very professional, friendly, and I felt well taken care of throughout the whole process.